Question
Is this going to replace people?
The agent drafts, a person approves. During the pilot it writes drafts and sends nothing. The decision stays with whoever signs it.
08 / 9
Adoption
The answer
The agent drafts, a person approves. Through the whole pilot it writes drafts and sends nothing. After that, every write passes a named approver. The decision stays with whoever signs it.
What disappears is the pasting work: looking for where the information is, copying it into the assistant, copying the answer back again. That is the work that disappears, and it is the team that decides what to do with the time it frees up.
If the only thing that satisfies you is replacing judgement, we say no before we start. It is in our delivery rules.
Related questions
People who ask this usually ask as well.
- 06What if my team does not know how to use this?The team uses the agent in the chat where it already works, and training and support are part of the delivery.
- 07We already tried AI before. Why did it not work?Because AI amplifies the processes a company already has, and with disorganised processes it amplifies the disorganisation.
- 09Let me think about it.One small concrete step: a diagnostic, or a single channel to begin with.