Question
What if my team does not know how to use this?
The team uses the agent in the chat where it already works, and training and support are part of the delivery.
06 / 9
Adoption
The answer
Nobody has to learn a new tool. The agent lives in the chat the team already uses, and you talk to it the way you talk to a colleague.
Training is part of the delivery. Each role learns what it needs, and one person stays in the team as the reference who knows what to ask the agent for.
After delivery we stay close, supporting the team and adjusting the system to whatever comes up.
The decision-maker does not need to be technical either. The agent’s rules are written in ordinary language, to be read and signed by whoever decides.
Related questions
People who ask this usually ask as well.
- 07We already tried AI before. Why did it not work?Because AI amplifies the processes a company already has, and with disorganised processes it amplifies the disorganisation.
- 08Is this going to replace people?The agent drafts, a person approves. During the pilot it writes drafts and sends nothing. The decision stays with whoever signs it.
- 09Let me think about it.One small concrete step: a diagnostic, or a single channel to begin with.